Refund policy

Refunds

You have 30 days from delivery to request a refund. Email support@gxddxmn.com with your order number and we'll let you know how to proceed. We reply within two business days.

Approved refunds go back to your original payment method within 5 to 10 business days, in the currency you were charged. Your bank may take a few days beyond that to show it.

Damaged or incorrect items

If anything arrives broken, faulty, or isn't what you ordered, email us within 7 days of delivery with a photo and we'll put it right at no cost to you.

Cancellations

Orders can be cancelled for a full refund any time before dispatch.

Refused and unclaimed parcels

Parcels refused at delivery, left unclaimed, or returned because of an incorrect address can't be refunded, as carriers dispose of them quickly.

Fair use

We reserve the right to decline requests outside the 30 day window, and to limit refunds where there's a pattern of repeated claims on one account or address. This doesn't affect your statutory rights regarding faulty or misdescribed goods.